Privacy Policy

Privacy Policy

Last updated: 20/01/2026

At Bravonne, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal information:

  • Full name

  • Billing and delivery address

  • Email address

  • Phone number

  • Payment details (processed securely by third‑party payment providers)

  • IP address, browser type, and device information

  • Order history and customer support interactions

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Communicate with you about your purchase, shipping, or support requests

  • Improve our website, products, and services

  • Comply with legal and regulatory obligations

  • Prevent fraud and ensure secure transactions

3. Legal Basis for Processing

We process your data based on:

  • Performance of a contract (to fulfil your order)

  • Legal obligations

  • Legitimate business interests

  • Your consent, where applicable

4. Data Sharing

We only share your data with trusted third parties necessary to operate our business, such as:

  • Payment processors

  • Shipping and logistics partners

  • IT and website service providers

All partners are required to handle your data securely and lawfully.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact us at concierge@bravonne.co.uk.

7. Cookies

We use cookies to improve your browsing experience. You can manage cookie preferences through your browser settings.

8. Contact

If you have any questions about this Privacy Policy, please contact us at concierge@bravonne.co.uk.